We take an objective view of our customers’ needs. We are solution-oriented and have a single priority that is meeting our customers’ expectations and building their trust and confidence in us. Behind every policy, we write is our commitment to deliver quality and value.
Our unique strengths in claims are world-class talent, product innovation, customer service excellence, and financial resources.
Our claims professionals have specialized expertise by line of business and product, so we assign your claims to the right expert who can resolve it as efficiently as possible.
Our claims professionals have specialized expertise by line of business and product, so we assign your claims to the right expert who can resolve it as efficiently as possible.
We support clients around the world, coordinating across underwriting, clients, brokers and claims to create an unparalleled global claims handling experience.
Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.
Start Your ClaimWe take pride in claims management expertise grounded on a stable financial foundation, which has enabled our commercial and personal insurance customers to manage virtually any risk with comfort and confidence.
Our claims team comprises hands-on professionals working within an ICT-enabled environment to ensure accuracy and speed. This allows us to manage claims by drawing on local experiences, first-hand knowledge of risks, Insurance Contracts, business practices, as well as legal and regulatory issues.
With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.
The claim process begins when you reach out to NCBA Insurance either on a call or email
Your claim is timely assigned to a claims handler whose skills and experience match your needs.
The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.
We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.
Step Two:
Make a call
We want to make it as easy as possible for you to get your claim to us. Our agents are on standby to assist with any claims-related queries. You can contact us on the number below.
The call centre is open Monday to Friday from 8h00 until 17h00 on +254 3676000
Step Three:
Travel Claims
General 24/ International Helpline
Emergency Telephone Line
+216 71 104 597 | +33 437 372 898
Assistance Via WhatsApp
+216 29 677 276
Assistance Email
afrcosiam@mapfre.com
You can notify us of a claim by submitting a notification on email ncbainsurance@ncbagroup.com
Our claims team will then reach out to acknowledge your claim and share a claim form.
We will acknowledge your claim within one business day and provide you with your claim number as well as the details of the dedicated claims examiner assigned to your claim. If critical information is missing, we will notify you that the claim cannot be registered and the reasons for this.
Once the claim has been assigned, your dedicated claims examiner will be in contact within 24 hours advising the status of the claim as well as any information or documentation that may be required. Important Claims Turn Around Times
Claims are registered and acknowledged within one Business day 1st Contact within one business day of loss notice Claims paid within seven days upon receipt of all claims supporting documents We strive to exceed your expectations. Please send any compliments or complaints to: ncbainsurance@ncbagroup.com